Last updated: Aug 30, 2025
Growth OS (“we,” “our,” or “us”) is an AI-powered growth and marketing platform developed by Growth Hackers Company LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you access or use Growth OS (the “Service”) via our web app, APIs, or integrated modules.
1. Information We Collect
We collect information to provide and improve the Service, including:
1.1. Information You Provide
- Account Data: Name, email address, password, and organization details when you register or authenticate.
- Profile & Workspace Data: Company name, project titles, and user roles.
- Uploaded Files & Content: Documents, images, and data you upload to tasks, dashboards, or focus groups.
- Communication Data: Messages, comments, and collaboration notes within Growth OS.
- Billing Data: Payment method, billing address, and VAT/Tax details (processed through trusted third-party payment providers).
1.2. Information We Collect Automatically
- Usage Data: Logs, pages visited, session duration, clickstream, and feature usage (e.g., SAIO, Synthetic Personas, Growth Hacking Dashboard).
- Device Data: Browser type, OS, IP address, screen resolution, and language settings.
- Cookies & Analytics: We use cookies and analytics tools (e.g., Plausible Analytics, Google Analytics) to understand usage patterns and improve UX.
1.3. AI-Generated & Processed Data
- Synthetic Personas & Focus Groups: AI-generated personas and insights based on anonymized business inputs.
- SAIO Data: Search, keyword, and competitor analysis data collected from publicly available web sources.
- Growth Insights: Aggregated, pseudonymized data used to generate business intelligence and optimization recommendations.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve Growth OS functionality.
- Enable collaboration, task management, and growth experiments.
- Deliver personalized analytics, AI-powered recommendations, and reports.
- Ensure account security, verify identity, and prevent fraud.
- Communicate product updates, service notifications, and marketing materials (you can opt out).
- Comply with legal obligations and enforce our Terms of Service.
3. Legal Bases for Processing (GDPR)
We process personal data under the following bases:
- Contractual necessity — to deliver the Growth OS services.
- Legitimate interest — for analytics, feature improvement, and fraud prevention.
- Consent — for marketing or optional cookies.
- Legal obligation — to comply with applicable laws and regulations.
4. Data Retention
We retain user data only as long as necessary:
- Account and workspace data: until deletion request or 12 months after inactivity.
- Analytics logs: anonymized after 90 days.
- Backups: securely stored and automatically purged on a 30-day rolling cycle.
5. Data Sharing & Transfers
We do not sell your personal data.
We may share limited data with:
- Service providers: hosting (Vercel, Supabase), authentication (Auth0), analytics, and payment processors.
- Affiliated companies within GrowthHackers Group for internal operations.
- Legal authorities, if required by law or to protect rights and safety.
Data may be transferred and processed outside the EU/EEA. We ensure safeguards via Standard Contractual Clauses (SCCs) or equivalent mechanisms.
6. Security Measures
We apply multiple layers of security, including:
- End-to-end encryption (AES-256 at rest, TLS 1.3 in transit).
- Role-based access control (RBAC) and MFA.
- Continuous vulnerability scanning and audit logs.
- Isolated storage for user attachments and AI-generated assets.
Despite these measures, no online service is 100% secure. Users are responsible for maintaining the confidentiality of their credentials.
7. Your Rights
Under GDPR, CCPA, and similar laws, you have the right to:
- Access and obtain a copy of your data.
- Request correction or deletion.
- Restrict or object to certain processing.
- Withdraw consent for marketing communications.
- Data portability in a machine-readable format.
- Lodge a complaint with a supervisory authority.
You can manage most settings from your Account → Privacy Dashboard or by contacting us at privacy@growthhackers.com.
8. Cookies
Growth OS uses cookies and local storage for:
- Authentication and session management.
- Feature preferences (language, dark mode, etc.).
- Analytics and performance tracking.
You can control cookies via browser settings. Essential cookies cannot be disabled.
9. Children’s Privacy
Growth OS is intended for business use and not directed to children under 16. We do not knowingly collect data from minors. If you believe we have such data, contact us to delete it.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, regulations, or features. Updates will appear here with a revised “Last updated” date. Significant changes will be communicated via email or in-app notifications.
11. Contact Us
If you have questions or concerns about privacy or data protection, contact us at:
Growth OS – Growth Hackers Company, LLC
Email: privacy@growthhackers.com
Address: 1207 DELAWARE AVE – STE 1578
Wilmington, Delaware 19806
United States