Tools like Hotjar and UserTest.io help you gather visitor feedback, which is vital for CRO and increasing your website sales or leads. But questions, tasks and polls in them are often rushed and setup too quickly, resulting in poor insights and missed true potential impact. Discover the best visitor feedback questions to use for greatest insights and high-impact website improvement ideas.
Product adoption is one of the most important aspects of your customer success strategy. Yet, being responsible for the user adoption strategy is one, if not the most, toughest assignment you can have. Particularly in the SaaS world, where early users can jump from one product to another so easily and swiftly, we want to find a way to keep our new users and avoid the leaky bucket. Learn how you can leverage user feedback properly to propel the adoption.
Customer feedback is essential for identifying growth opportunities. Feedback can be in the form of user actions on your website, direct conversations, support requests or surveys. Effective feedback loops help you find new ways to reach customers, optimize existing outreach channels, understand customer sharing and referrals (or lack of), improve website copy and fix usability issues.
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