With the ongoing developments in technology, the expectations of your customers are also evolving. From same-day delivery to receiving real-time updates for their orders, customers detest waiting. The customers across a wide variety of industries are willing to pay as much as 16% extra for better service. - PwC survey. With reference to the above stats and trending modern chat support tools, it's high time to start using live chat software 💬!! Survey reveals that live chat offers the highest satisfaction rate of 73% as compared with 61% for email and 44% for the phone. In short, customer support technologies such as live chat could prove to be game-changing for your business by improving your CX significantly. So, are you ready to up your game? ⏬ are 7 ways to enhance your customer service standards with live chat software!!
Tyson Quick* is a digital marketing and advertising expert who’s addicted to creating amazing user experiences and laser-focused on perfecting the landing page creation and optimization process. As the founder and CEO of Instapage, the post-click optimization platform for advertisers and marketers, Tyson brings a lifetime’s worth of entrepreneurial experience and has built an organization that is poised to revolutionize digital advertising through personalized audience targeting. Instapage was not born out of an “a-ha” moment. Instead, it sprang from a series of observations, or more accurately, anti-observations. Tyson founded Instapage in 2012 after seeing how performance and growth marketers were losing money in woefully underperforming advertising campaigns. His vision since then has been to create a post-click optimization product suite that maximizes returns through advertising personalization. To date, more than 15,000 businesses, including HelloFresh, Soundcloud, and Vimeo, rely on Instapage. *Tyson is speaking at the #GHConf19 stage.
User engagement is a critical component of creating sustainable growth for any business. Engagement is the measurement and optimization of metrics related to website or app usage by visitors and users. These are the best articles on how to engage customers or users and how engagement can drive retention and other growth metrics.
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