Microsoft Office 365 is a Cloud-based office application. With Office 365 you can manage Word, Excel, PowerPoint, OneNote, Outlook, Access and many more from any of the devices such as PC, Mac or Tablet. With a subscription license for each user to use them on a maximum of five PCs, Macs or Tablets at the same time. Add New User in Office 365 Now, we are going to discuss how you can add a new user in Office 365. When a new employee is hired by your company, you need to add them to your Microsoft 365 Business subscription as a new user. For that, you need to login into Microsoft 365 admin center. First of all, open your web browser and search with Office365 and open the official website (office.com). As shown in the image below.

If you don’t integrate live chat software on your website, it becomes challenging to interact with the customers. Most of the visitors want immediate attention to their needs, which is impossible in the case of human agents. It’s a fact that over the years the sales cycle has elongated in B2B organizations. Getting the right lead and converting them into a customer has become a worthy challenge. Prospects are taking their sweet time and doing proper research before purchasing any product or service. Therefore, it's necessary to build the right relationship that will help with the conversion process in the future. With the help of support agents, organizations can resolve the prospects’ challenges and answer queries to push them down the sales funnel. Not only these representatives are convincing the new customers to purchase services, but also effectively resolving the challenges of the existing customers. They are guiding these processes along with the help of live chat. This software is a wonderful tool that facilitates agents to have proper communication with the customer. Almost 46% of customers favor live chat more than email (29%) and social media (16%).

Your 2021 customer service strategy should look like this: Quick response times to customer inquiries Ease-of-reachability throughout various channels Leveraging digital software Having real people taking care of real people Having an omnichannel support system in place Keeping track of how customers feel about your business at any given time By having a customer-first approach, and really caring about your customer, your business will see tremendous growth and opportunity for the following years to come.