As the technology is ever-changing and evolving, development trends keep changing now and then. The new addition to the development trends is on-demand delivery apps. On-demand apps are luxury in disguise. Since the on-demand apps have come into trend, they have been in-demand industry trends and are a continually evolving concept. Today, on-demand apps like Uber, Ola, Airbnb, etc. have reshaped the world as well as have made the lives of people much simpler and more manageable. The on-demand delivery apps are not restricted to cab services; they have entered many sectors such as food, healthcare, and grocery delivery app. The on-demand has taken over the traditional business models by allowing people to get instant access to what The on-demand delivery apps have become the face of the market in recent years. We can expect that their demand is only going to increase in the coming years as well.
Humans are prone to cognitive biases, and that means customers are too. The subconscious constantly perceives situations and people, and these perceptions shape daily communications. Often, we are too quick to judge situations or people — a common reason why conversations don’t end well. So, how can you communicate meaningfully with customers, without being judgemental? According to the best selling book Nonviolent Communication: A Language of Life, the key is to know the difference between making an observation and making a judgment. By separating observation from judgment, you’re less likely to say something that becomes an argument and more likely to inspire compassion and positive reactions from customers. With that in mind, here is a list of psychological hacks to help you strategize daily interactions and win over your customers. Don’ts 1. Don’t listen with an agenda 2. Don’t use absolutes 3. Don’t assume 4. Don’t forget about non-verbal behavior Dos 1. Do conduct a customer sentiment analysis 2. Do ask open-ended questions 3. Do make use of technology that facilitates easy communication 4. Do use the value of a silent pause Head over ⏬ for details of every do and don’t.
"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."
Customer service is a powerful marketing lever that aids in both customer retention and customer activation, as well as acquisition and viral growth through satisfied customers telling others about your business. Here are the best articles on how to use customer service to grow your business, including articles on what customer success is and how it fits into your marketing and growth efforts.
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