Hey guys! A lot of people when choosing a customer communication&support solution, seem to be comparing Intercom to Zendesk most often. Both tools work especially great for mid and large enterprises. The way I see it: - Intercom is preferable by SaaS companies since it offers in-app messenger and email marketing capabilities. - Zendesk is better for companies with multiple customer support teams that have a single function and which need an extensive ticketing and call center functionality. We at HelpCrunch.com (similar to both solutions actually, but more suitable for small to mid-size companies) decided to compare both Intercom and Zendesk from our perspective, highlight all the pros and understand which is best for various types of companies. Check out the article below to see which solution may better suit your needs: https://helpcrunch.com/blog/zendesk-vs-intercom/ Have you used Intercom/Zendesk or even both before?
"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."
Customer service is a powerful marketing lever that aids in both customer retention and customer activation, as well as acquisition and viral growth through satisfied customers telling others about your business. Here are the best articles on how to use customer service to grow your business, including articles on what customer success is and how it fits into your marketing and growth efforts.
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