How to get more customer testimonials and case studies using NPS surveys? Look no further. The article has the answer to your question.

We tend to measure everything in our businesses, yet customer service is often very intuitive. Learn how to find out what your audience is looking for and based on that, improve your customer relationships.

"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."