Growth Experiments is a complete platform to track ideas, hypotheses and results.
Did you know that more than 80% of shoppers report having run into inefficient or malfunctioning tech while shopping. But do you think all of them complained the retailers? Certainly no! So what is the way? The one and only way is to gather Customer Feedback by seeking your customers. But you cannot reach every customer visiting your retail store with a physical survey from and ask them for feedback. To make this easier and better, there are various Customer Feedback Software available in the market. A good Retail Survey Software enables you to reach your customers wherever they are, at all touchpoints, for their feedback. With a Retail Feedback Software, you can set up automated post-transaction and post-purchase surveys.
"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."
Customer service is a powerful marketing lever that aids in both customer retention and customer activation, as well as acquisition and viral growth through satisfied customers telling others about your business. Here are the best articles on how to use customer service to grow your business, including articles on what customer success is and how it fits into your marketing and growth efforts.