Customer support services is the vital for not only a growing company, but also for established corporate. Providing a product or delivering a service is not enough. Helping customers to ensure that they do not encounter any problem with purchased products or services is important for customer retention. Providing 24/7 or 365 days customer support is not possible for every growing company. It is best for them to outsource support. This not only ensures continued support, but also provides expert experience to customers who can rely on their knowledge. It’s a simple formula that makes sense. Excellent Customer Support leads to Increased Customer Satisfaction and Better Retention The following points highlight the importance of customer support services to improve customer retention: 24/7 or 365 Customer Support Access to Latest Technology Work with Professional Experts Increase Customer Satisfaction

We know dealing with harsh words and angry complaints can be tough. We also know that being on the receiving end of these remarks is often inevitable. In this article, we’re going to show you how to handle hate and complaints that are received through different customer service channels. We’ll start with some general tips that can be applied in most cases, and then we’ll move on to discuss more specific channels. Let’s dive in.

"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."