Most brands spend THOUSANDS of hours, and dollars, looking to get more customers to use their product or service. Thinking that’s the end goal. But they’re forgetting something. It’s one thing to get new customers, but it’s another thing to KEEP them. Here’s the deal. Established or new, providing superb customer support is becoming the backbone of the survival of a company. I'm going to share with you: - The benefits of providing above-and-beyond customer support. - How it impacts your business. - How we find, hire, and manage our team of remote customer service reps, aka Happiness Officers, that are just as popular as the Strikingly product itself. - Why speed and quality of your customer support should be a top priority. - And where you can start - even as a solopreneur today - in building a “self-service resolution” page that will not only help your audience, but support your business.

Most brands spend THOUSANDS of hours, and dollars, looking to get more customers to use their product or service. Thinking that’s the end goal. But they’re forgetting something. It’s one thing to get new customers, but it’s another thing to KEEP them. Here’s the deal. Established or new, providing superb customer support is becoming the backbone of the survival of a company. I'm going to share with you: - The benefits of providing above-and-beyond customer support. - How it impacts your business. - How we find, hire, and manage our team of remote customer service reps, aka Happiness Officers, that are just as popular as the Strikingly product itself. - Why speed and quality of your customer support should be a top priority. - And where you can start - even as a solopreneur today - in building a “self-service resolution” page that will not only help your audience, but support your business.

"We created a 'Success Funnel' and used it to find the bottlenecks in our customer journey (where our customers got stuck the most). That way, we could focus all our Customer Success efforts on removing that bottleneck. By doing so we could maximize throughput of the funnel, which means more of our customers will achieve success faster."