When it comes to big projects like user onboarding or product roadmapping, you can't just check the box. It has to be a mindset shift. But how do you effect that kind of change in your organization? How can you get everyone onboard to move in the same direction together? We tracked down Janna Bastow, co-founder of ProdPad, to discuss just that. We picked her brain to find out how to align your internal organization to get stuff done, how to inspire coworkers and stakeholders, and how to prioritize change all while handling internal objections. In this post, watch the full talk or read our favorite answers from Janna.

Customer success is, of course, critical to growth. Your CSMs are usually the link between an acquired user and an "activated" or "happy paying" user. But have you spent time optimizing how they work? We talked to Feedvisor, who has. Their CSMs handle 20 - 60 accounts each and do a super high touch 3 month long onboarding process to get customers from acquired to happy. This article goes into all the details, including what tech stack they use and how they operate.

Earlier this year, we asked the awesome /r/BigSEO redditors to tell us about the most embarrassing SEO fails they’ve ever witnessed. And boy did they respond! If you want to read something fun and educational, you'll love this. Common themes we see time after time: Migrations gone wrong (classic) Canonicalization gone wrong (often misunderstood) Duplicate content issues (can be tricky) Content pruning gone wrong (interesting!) Implementing pagination using JS (oops) Search and Replace mistakes (classic) If you witnessed (or caused ;)) any juicy SEO fails yourself - please share them in the comments :)