How to create an effective e-commerce website design: Tips and best practices

If you don’t integrate live chat software on your website, it becomes challenging to interact with the customers. Most of the visitors want immediate attention to their needs, which is impossible in the case of human agents. It’s a fact that over the years the sales cycle has elongated in B2B organizations. Getting the right lead and converting them into a customer has become a worthy challenge. Prospects are taking their sweet time and doing proper research before purchasing any product or service. Therefore, it's necessary to build the right relationship that will help with the conversion process in the future. With the help of support agents, organizations can resolve the prospects’ challenges and answer queries to push them down the sales funnel. Not only these representatives are convincing the new customers to purchase services, but also effectively resolving the challenges of the existing customers. They are guiding these processes along with the help of live chat. This software is a wonderful tool that facilitates agents to have proper communication with the customer. Almost 46% of customers favor live chat more than email (29%) and social media (16%).

In this Heavybit Speaker Series, we were thrilled to host David Skok, Partner at Matrix Partners. David discusses why most companies end up building vendor centric sales processes that don’t work. He outlines a step by step approach for creating a buyer centric funnel centered around “getting inside your customers head” and identifying key “triggers” and “wow moments”.