New research provides insight into trouble for the airline industry if laptop ban is passed.

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. While many businesses tend to focus their efforts on pre-purchase marketing, solid post-purchase tactics can extend the effects of your hard-won sales and keep the retail ball rolling.

“As an entrepreneur, you have to be OK with failure. If you’re not failing, you’re likely not pushing yourself hard enough." - Alexa Von Tobel, Founder of LearnVest No new email sign ups. Search traffic has hit a wall. Only your aunt likes your Facebook posts. Your online business has flat-lined. A wave of doubt sweeps into your mind. I’ve been there. I feel your pain. There comes a time when your growth will slow down and it’ll probably happen sooner than later. Steve Blank, a Silicon Valley serial-entrepreneur, calls this first wall in a startup’s life the "trough of sorrow”. Here’s what to do when things stop working: