Brian shared about why understanding your customer's habits are important to improving user activation, a deep dive into the concept of "survival analysis", and why you should focus on a specific user activation flow. Another interesting point is the importance of a vendor-champion relationship.

An average business gains 80 percent of their future profits from just 20 percent of their existing customers. Customer Retention is an approach to reduce customer abandonment and to gain customer loyalty through various business initiatives. In this article, here are the listed out 5 customer retention techniques that will help you keep existing clients on your side. Attempt to promote trust Offer effective customer service Competitive advantage - Need of the hour! Frequent communications with your customers Reward programs Head over below for more details.

The author's analysis of Dropbox's S-1 is that they are a cash machine and possesses a magical business model. He argues that anyone who concludes otherwise doesn’t understand the difference between cash flow and GAAP and the power of negative churn.