GrowthHackers Experiments is a complete platform to track ideas, hypotheses and results.
Brian shared about why understanding your customer's habits are important to improving user activation, a deep dive into the concept of "survival analysis", and why you should focus on a specific user activation flow. Another interesting point is the importance of a vendor-champion relationship.
An average business gains 80 percent of their future profits from just 20 percent of their existing customers. Customer Retention is an approach to reduce customer abandonment and to gain customer loyalty through various business initiatives. In this article, here are the listed out 5 customer retention techniques that will help you keep existing clients on your side. Attempt to promote trust Offer effective customer service Competitive advantage - Need of the hour! Frequent communications with your customers Reward programs Head over below for more details.
<p>Churn refers to the loss of customers who are subscribed to or use a service. Churn rate is an important component of growth because it is tied to the retention of users of a service. When more users churn, retention rates are lower. When churn rate is high, it is harder to grow a product or service because more new users are required to offset the users who churned from the service. Churn is particularly important in SaaS businesses and other businesses where users pay a recurring subscription fee. These businesses creaet profit from long customer retention spans and a high customer lifetime value. When churn is high, businesses can't capture the full expected lifetime value. These are the best articles on how to reduce churn and improve customer lifetime value. From how to reduce churn, how to generate negative churn, how to use customer success to lower churn rates and hacks to reduce churn, you'll find tactics to improve retention and growth for your business.</p>