JD
João Duarte 4 days ago

What free/low priced analytics tool do you recommend to track mobile retentio...

MOST UPVOTED ANSWER

Mixpanel, I find Mixpanel offers a really good data and features specially for mobile apps also it offers a free package for small startups, I really like th...

3
Answered by
AA
 Andrew Azmi
ST
Stanley Tan 30 days ago

How do you identify customers that are about to churn?

MOST UPVOTED ANSWER

Define "about to churn"? The moment someone cancels their account (or doesn't renew), is not the moment they actually churn. Churning started when they s...

4
Answered by
PV
 Philippe Vdhd
SJ
Sean Johnson 12 months ago

Any benchmarks around potential effectiveness of dormant user campaigns?

MOST UPVOTED ANSWER

I found this: http://www.superoffice.com/blog/email-activation-campaigns/ where it quoted a study saying "The impact you can potentially gain by re-engaging ...

1
Answered by
AA
 Anuj Adhiya
Anonymous about 1 year ago

Should I attempt to re-engage with already paying (but less than active) subs...

MOST UPVOTED ANSWER

I wouldn't say with 'push notifications', but possibly sending them an article they might benefit from, or a tip to produce X results, or even just an email ...

4
Answered by
GR
 Gigi Rodgers
AP
Albert Palka about 1 year ago

[Ideas Inside] Should I ask for Credit Cards during the registration process?

MOST UPVOTED ANSWER

The worthless yet always correct answer: Depends on your business model. The more relevant answer: Yes. I lead the growth team at Lucidchart (www.luci...

6
Answered by
SM
 spencer mann
PK
pardeep kullar over 1 year ago

Do you let credits expire at the end of the month or rollover?

MOST UPVOTED ANSWER

I am going to make an analogy for this answer. Look to paid time off (PTO) policies. I'll use NASA's leave PTO policy because although a Civil Servant can ...

2
Answered by
DD
 Dutch Driver
MR
Mike Rizzo 20 days ago

How Do You Do B2B Lead Management in Salesforce + HubSpot?

MOST UPVOTED ANSWER

Hi Mike, I'll try to cover a lot in this answer. But if you want to get more in-depth answers, please drop me an email (philippe.vdhd@gmail.com). 1) Fi...

6
Answered by
PV
 Philippe Vdhd
EC
Eduard Chilcos 11 months ago

What tactics do you recommend to re-engage lost users?

MOST UPVOTED ANSWER

Hey Eduard, There are a few things you can do to help retain some of your customers, but first do you know why they're leaving? The answer to this may he...

10
Answered by
PM
 Phill Moorman
JB
Jesse Bouman over 2 years ago

Ask GH: Best tactic to activate an inactive user that wants to cancel?

MOST UPVOTED ANSWER

Whether or not the customer is a lost cause or can be saved, the answer will absolutely 100% include "but you should have engaged them sooner." I agree wi...

19
Answered by
LM
 Lincoln Murphy
KK
Katie Kent over 3 years ago

Ask GH: Anyone in SF interested in machine learning to predict customer churn?

MOST UPVOTED ANSWER

I absolutely wish I was there!

1
CN
Chris Neumann over 3 years ago

Ask GH: How to measure churn if you only offer annual plans without waiting a...

MOST UPVOTED ANSWER

Cancellations are a lagging indicator that you have a churn problem. I'd say one of the laggiest. Churn is rarely only an end-of-life event. It usually st...

4
Answered by
LM
 Lincoln Murphy

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