Thanks so much @Steven Van Vessum! Looking forward to @vincent_io's response :)

My answer is: * Phone - no records * Email - high latency * Live chat - has recordability of an email, but the speed of a phone. PS. Check our product,...

An influencer who has an incredible personal brand can bring lots of business to a new or existing company. People want to work with people. They want to kno...

I've used Motion.ai , Manychat and Chatfuel. All for business sites. I've tested over 30 platforms. I Started out testing because I was looking for...

Here's the article in case anyone's interested, thanks for the input everyone: https://www.jitbit.com/news/customer-support-metrics/

Do you have engaged members that always contribute positively to the community? If yes, approach them about helping out. This is exactly what the GH team d...

Man, nothing like imagining you're the CEO of United to make you feel incredibly lucky about your real life! First, I'd fire everyone involved in that dec...

On the face of it, the product makes sense but that's mostly because similar tools already exist. Which brings up the most obvious question of how this is t...

I like to pretend that I have 24/7 customer support, even though in fact it's just me with my smartphone always near me. :( I have noisy alerts that can ...

I wouldn't permanently put it on your homepage unless it actually improves an intended metric (and no important metrics go down). But having it on your home...

Test, iterate and repeat.

I would change a few things 1. Make it extremely easy for them to view how the tool works, without signing up (demo account?). Currently mars.pingsurveys....

#3 is kinda my style if I don't get organized well...

If you'd asked me 6 months ago, I would've told you without a doubt that it was EverWebinar (WebinarJam's sister product). However, they have migrated to the...

I'd be interested in why you feel the need a customer loyalty program to start. But assuming you need one, look at the most popular loyalty programs out t...

Thanks! I hadn't heard of Delighted as their SEO is not very strong. The other companies I came across are Promoter.io (www.promoter.io), which if for emails...

I find a lot of people rolling their eyes at NPS lately... as if it doesn't work, isn't valuable, or is something that only works with consumer-oriented prod...