EC
Eduard Chilcos almost 3 years ago

What tactics do you recommend to re-engage lost users?

MOST UPVOTED ANSWER

Hey Eduard, There are a few things you can do to help retain some of your customers, but first do you know why they're leaving? The answer to this may he...

10
Answered by
PM
 Phill Moorman
JB
Jesse Bouman over 4 years ago

Ask GH: Best tactic to activate an inactive user that wants to cancel?

MOST UPVOTED ANSWER

Whether or not the customer is a lost cause or can be saved, the answer will absolutely 100% include "but you should have engaged them sooner." I agree wi...

19
Answered by
LM
 Lincoln Murphy
CN
Chris Neumann almost 6 years ago

Ask GH: How to measure churn if you only offer annual plans without waiting a...

MOST UPVOTED ANSWER

Cancellations are a lagging indicator that you have a churn problem. I'd say one of the laggiest. Churn is rarely only an end-of-life event. It usually st...

4
Answered by
LM
 Lincoln Murphy

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