Hi there! I'm sorry to tell you that, but you HAVE been missing out on the perfect gem! Don't worry, it's not too late! All you have to do is go to dasht...

- What is the opportunity costs of switching, in the end it's never going to be that I shut off 1 tool and immediately will start using another one. So there...

Hey Brandon! Thanks for this awesome response. 96% upsells or referrals is an incredible stat-- congrats to you! A lot of businesses tend to let custom...

Hey Nicki, A few we're using for Fieldboom (https://www.fieldboom.com) that work really well (disclaimer: I work there): #1 - First and foremost, have ...

There's 2 different ways Marketing can help. There's 1 for pre-sale and 1 for post-sale. Pre-sale - Ensure that you're marketing to the right people and ...

1. Subscription and marketplace are easy to calculate. 2. Sell ads: Calculate an average cpm / cpc and correlate the revenue per impressions / clicks genera...

Thanks for sharing these resources, Anuj!

Mixpanel, I find Mixpanel offers a really good data and features specially for mobile apps also it offers a free package for small startups, I really like th...

Hi Mike, I'll try to cover a lot in this answer. But if you want to get more in-depth answers, please drop me an email (philippe.vdhd@gmail.com). 1) Fi...

Define "about to churn"? The moment someone cancels their account (or doesn't renew), is not the moment they actually churn. Churning started when they s...

Hey Eduard, There are a few things you can do to help retain some of your customers, but first do you know why they're leaving? The answer to this may he...

I found this: http://www.superoffice.com/blog/email-activation-campaigns/ where it quoted a study saying "The impact you can potentially gain by re-engaging ...

I wouldn't say with 'push notifications', but possibly sending them an article they might benefit from, or a tip to produce X results, or even just an email ...

The worthless yet always correct answer: Depends on your business model. The more relevant answer: Yes. I lead the growth team at Lucidchart (www.luci...

I am going to make an analogy for this answer. Look to paid time off (PTO) policies. I'll use NASA's leave PTO policy because although a Civil Servant can ...

FYI, a breakdown of Amazon's numbers by a VC. Good luck. http://ben-evans.com/benedictevans/2014/9/4/why-amazon-has-no-profits-and-why-it-works

Your reactivation email should be around "what they have missed" by not being active. Remind them of the good to amazing things the site/service has to offer...

It's worth testing. Essentially your trading a lower conversion to trial for likely a higher conversion to purchase. I've seen both work for different prod...