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Anonymous almost 4 years ago

Is it a good practice to have short survey on home page

MOST UPVOTED ANSWER

I wouldn't permanently put it on your homepage unless it actually improves an intended metric (and no important metrics go down). But having it on your home...

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Answered by
SE
 Sean Ellis
YF
Yonathan Faber almost 4 years ago

Been hired as Growth Marketer for a remittance app, need tips on how to scale...

MOST UPVOTED ANSWER

Test, iterate and repeat.

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Answered by
KS
 Kamil Szybalski
DM
Daniel Marlin almost 4 years ago

Will you critique my lead contact method?

MOST UPVOTED ANSWER

I would change a few things 1. Make it extremely easy for them to view how the tool works, without signing up (demo account?). Currently mars.pingsurveys....

3
Answered by
KK
 Kevin Kelly
MF
Mohammad Farooq about 4 years ago

Which of these mistakes are the most common and which of these are you guilty...

MOST UPVOTED ANSWER

#3 is kinda my style if I don't get organized well...

1
Answered by
DP
 Dejan Popovic
TP
Tom Pryor over 4 years ago

Ask GH: Best tools for collecting feedback from small group of beta testers?

AP
Amit Prasad almost 5 years ago

Ask GH: How property management software can help entrepreneur?

ES
Erwin Salas almost 5 years ago

Ask GH: I use WhatsApp to resolve doubts of my users. What else could I lever...

TC
Thomas Carney almost 5 years ago

Ask GH: Can you ask your users to copy/paste their reviews of your product to...

SB
sasha blumenfeld almost 5 years ago

Show GH: [Webinar] 5 Hidden Metrics To Drive Customer Success

GD
Guerric de Ternay almost 5 years ago

How does the large Thumbtack Philippines team help the company to grow?

MOST UPVOTED ANSWER

According to a Quora post, they use the Philippines team to onboard targeted service providers onto Thumbtack. I don't know what connection the poster, Alexa...

2
HL
Hang Le about 5 years ago

Ask GH: We wanted to develop a Customer Loyalty Program and we are struggling...

MOST UPVOTED ANSWER

I'd be interested in why you feel the need a customer loyalty program to start. But assuming you need one, look at the most popular loyalty programs out t...

1
Answered by
AA
 Anuj Adhiya
NT
Nicky Todorov about 5 years ago

Ask GH: What would be a good way to start growth hacking consultancy?

MOST UPVOTED ANSWER

Hey Nicky, let's hop on a Skype call this week and I'll share all my experience in that matter. Just tweet me on @PierreLechelle and we'll find a time ;)!

1
Answered by
PL
 Pierre Lechelle
TT
Timoor Taufig about 5 years ago

Ask GH: For what tool(s) would you love to serve as a customer story/case study?

SJ
Sachin Jadhav about 5 years ago

Ask GH: Which Help desk software do you use and why?

MOST UPVOTED ANSWER

We moved to Jitbit Helpdesk (https://www.jitbit.com/helpdesk/) after using Kayako for a couple of years. They offer both self-hosted and cloud-hosted (SaaS) ...

2
Answered by
VB
 Vic Bardin
CM
Conor McAleavey about 5 years ago

Ask GH: What great little customer support / customer love growth hacks have ...

MOST UPVOTED ANSWER

I completely agree with this. We used to send out hand written notes to our customers with a small gift. It really went a huge way!

1
Answered by
RR
 Ryan Russo
DT
Daniel Taibleson™ about 5 years ago

Ask GH: When building a marketplace for buyers and sellers, what is the best ...

MOST UPVOTED ANSWER

Incorporate an API-based "user management as a service" partner (e.g. Stormpath, etc) into your stack. Rely on their best practices in user management rathe...

2
Answered by
JB
 Joseph Bentzel
PG
Pillai G about 5 years ago

Ask GH: How can I bring awareness to the business owners about the importance...

NR
nakkeeran raveendran about 5 years ago

Ask GH: Free trial or no free trial?

MW
Marta Wadsworth about 5 years ago

Ask GH: How (dedicated) customer service impacted your startup operations?

KM
Khaled Mousa about 5 years ago

Do you blindly trust customer service ? DONT! Even Google doesn't have it sorted

CV
Charles Valentine about 5 years ago

Ask GH: What are the 2 or 3 top customer support tools for E-commerce companies?

MOST UPVOTED ANSWER

My favs are Zendesk.com & Intercom.io we actually use intercom.io for pre-sales support as well (talking to our trials)

1
Answered by
SP
 Sujan Patel
MB
Matthew Buckley over 5 years ago

Ask GH: Should SaaS customer success teams have access to the company's marke...

JB
Jon Burg over 5 years ago

Show GH: The 7 Secrets of Great Customer Experience

MOST UPVOTED ANSWER

What I would like to add to your list is that the NPS score is also important here. You briefly mention it by recommending stores to ask their customers the ...

1
Answered by
TG
 Timi Garai
RS
Ross Simmonds over 5 years ago

Ask GH: What is your technology marketing stack?

MOST UPVOTED ANSWER

Perfect - Thanks a lot. This is exactly what I was looking for!

2
Answered by
RS
 Ross Simmonds
AA
Anuj Adhiya over 5 years ago

Show GH: An example of how to handle someone skeptical of what you're selling

MOST UPVOTED ANSWER

Thanks for the kind words @anujadhiya and @albertp. I actually didn't know who the tweeter in question was at the time and wrote the response quickly in the ...

3
Answered by
NE
 Nir Eyal
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