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What tools do you use to segment/analyze SaaS product customer cohorts?
ours is a single web page SaaS product, and we don't have any tracking tools in place yet.
We use Amplitude.
I know of others that use KissMetrics/MixPanel.
thanks Anuj! have you used kissmetric/mixpanel before? what is the key strength/weakness of each tool?
When you're starting out there may not be enough differences to sway you one way or another but as you scale pricing/performance may be a factor :https://www.quora.com/How-well-do-various-analytics-services-Heap-Mixpanel-KISSmetrics-perform-at-scale
I have been looking into a company called segment as well.
this one you mean? https://segment.com/ they have a free plan which is pretty sweet...what are you using now?
hi Ryan thanks for this! yes definitely require cohort analysis which seems to be a strength of kissmetrics. How is segment.com? Have you used it, do they have reporting on cohorts?
+1 for Mixpanel.
I've been experimenting with KissMetrics, but didn't like that.
what's your experience with kissmetrics like? are you using mixpanel for web saas or mobile? i used mixpanel for mobile app before, works well. not sure how is it for web hosted app.
Mixpanel & Kissmetrics come with the same feature-set. Kissmetrics is claimed to be web, Mixpanel is claimed to be mobile, but in reality, both are great for web&mobile, too.
I go with Mixpanel, because their UI is more user friendly and because they have great support. Kissmetrics' support is poor - in my experience.
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