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Seeking examples of your app's: -Triggers - both internal and external -Rewards -Investment from the user (posts, data, time, reputation) Can you tell I'm reading Hooked?

  • JR

    Jess Roberts

    almost 3 years ago #

    Hey Nicki,

    A few we're using for Fieldboom (https://www.fieldboom.com) that work really well (disclaimer: I work there):

    #1 - First and foremost, have a simple product that gets to the "Aha!" moment as quickly as possible
    #2 - Use Intercom to track key product uses (specific features, etc) and email/in-app message "congrats + next step" messages to build momentum
    #3 - Use content (blog posts) throughout your onboarding in the right context to help trial users understand what to do next
    #4 - Have a VERY LOW average response time for support inquiries (ours is currently 1h 6m)
    #5 - Look at what your best customers did during their trial and build your onboarding message sequence around identifying those behaviors in your trial users

    Hope that helps :)

  • NL

    Nicki Laycoax

    almost 3 years ago #

    Hi Jess, thank you for the tips. I will check out Fieldbloom. I have Drift installed, but am just scratching the surface of its offering. I will take another look also at Intercom. It has been a minute since checking it out.

  • JC

    Jack Carter

    about 2 years ago #

    Most Successful techniques that keeping your SaaS users engaged:

    - Ask for engagement
    - Always be selling
    - Upgrade the customer experience
    - Be total Transparent
    - Give rewards

  • AI

    Andolasoft Inc.

    almost 2 years ago #

    Building #SaaSApplication according to user's requirement increases the chance of high #conversion.

    Providing clear information to visitors and letting them know how exactly your app can #solve their problems to maximize the signups will reap you benefits.