Leave a comment
Get the GH Bookmarklet

Ask GH

I went through a nostalgic journey thanks to https://www.intercom.com/evolution. Starting with AIM, I realized how much messaging has impacted my daily life. It's how I stay in touch with friends, work on projects with co-workers, but it's also how I met my high school sweetheart and wife!

It looks like it will continue to take over more of how we communicate with others. For example WeChat in China is already replacing hosts and waiters at restaurants.

Would love the GH community input and predictions! :-)

  • KK

    Kasia Kramnik

    almost 3 years ago #

    I don't know if we should still call it the future, but chatbots and Artificial Intelligence are the two phenomena that are impacting our messaging reality. Like you mentioned, chatbots on WeChat are changing the way offline businesses are functioning, and it's spreading into more industries, such as retail (fashion mainly). I suppose that message applications will become more tightly integrated with other communication channels, like emails or websites (they will become more contextual and infused with dynamic content).

  • CI

    Chukwuka Igboanua

    almost 2 years ago #

    In the future, as the popularity of messenger apps rises, more brands will look to integrate messaging as a major communication channel since it is important to be where the customer is.

    Customers want personalized and real-time responses to their inquiries. Thus, the use of chatbots will also continue to increase and as AI improves they could potentially be able to hold more complex conversations and be of more help to customers.

    In sales, messenger-based strategies will become the mainstay as the use of emails and calls gradually wanes.

    A Facebook community (https://www.facebook.com/groups/messengerbasedsales/) that discusses how businesses can and are using chatbots and messengers to drive sales already exists. It will be interesting to see the different ways messenger apps would be used in the future particularly in business.

  • SM

    stafi massy

    almost 2 years ago #

    It's really shocking but its true. AI will replace it soon.