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Hey all, I'm putting together an expert roundup for a site in the helpdesk/ customer support niche and would love to feature any customer support/ success professionals willing to answer this question: Can you list 2-3 customer support metrics you use to measure performance in the following areas: 1. Individual agent metrics 2. Team level metrics The response only needs to be 100-300 words. Deadline to contribute is Friday, June 2nd. The article will be published on the JitBit blog. Please leave all responses in the comments below, and email to robbie@jitbit.com.