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  • JA

    Justin Adelson

    almost 3 years ago #

    Learn from your employees: Ask them what worked, what didn't, and what support they could have used during their onboarding process.

    If you don't have any employees: What has worked for me in the past is teaching by doing. Explain the process, do it for them once, and then have them repeat the process with or without you supervising - and then review the process with them. If necessary, repeat.

    Lastly, communication is key. Ask questions - give answers. Repeat. Make sure no one makes an assumption - even you.

    • MS

      Mark Silver

      almost 3 years ago #

      Hi Justin, thanks for sharing your experiences, it's always very useful to learn from past events in order to improve your future methods.

  • AA

    Anuj Adhiya

    almost 3 years ago #

    I've always loved Trello's approach: https://trello.com/b/qr3AcASr/new-hire-onboarding

  • CC

    Courtney Chuang

    almost 3 years ago #

    Hi, Mark!

    I've been through new employee onboarding just a few times, but here's what makes a big difference to me:

    * Getting the employee handbook before I start my first day. I've found it really valuable knowing what the company values and policies before I walk in the door.
    * Having my first day scheduled for me. It's always intimidating walking into a new environment, and I appreciate when my manager or team helps me figure out what I should be doing :)
    * Reviewing the high-level OKRs and my KPIs before the end of the first week. I want to know exactly what metrics I'll be judged on and how they figure into the big picture of where the company's going.

    I also really love MailChimp's approach to onboarding (Note: I don't work there. Just love their brand and company!). You can read about it here: https://www.fastcompany.com/40433689/why-mailchimp-doesnt-let-new-hires-work-for-their-first-week-on-the-job.

  • BM

    Brian Manning

    almost 3 years ago #

    We do a 30, 60 and 90 day check-in with the new employee and the manager. The new employee fills out a form prior to the check-in that answers a few questions on their onboarding experience and also validates that the employee and manager are well aligned on expectations at each checkpoint. This bubbles up any areas of improvement in the onboarding experience.