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Interested to know what strategies other companies have implemented in keeping their hard-earned customers.

I've researched and compiled notes on everything from improving onboarding to customer support.

Interested in seeing how much variety there is to match the diversity and scope of available Subscription SaaS companies today.

  • AL

    Austin Lilley

    almost 5 years ago #

    Triggered email if they haven't logged in in x days. Triggered emails at different ranges for different engagement events (checking a report, adding a contact, etc)

    Continuous product enhancements with most active users or highest tier customers getting first access.

    Involving too tier customers and product extensions

  • GG

    garysvpa garysvpa

    almost 5 years ago #

    1.) We personally call our customer just to greet them "happy birthday". We offer them a discounted coupon.
    2.) We send them an email for all of the holiday celebrations with a 20% off offer.
    3.) We encourage them to give us their feedback, comment and suggestions.

  • TW

    Timothy Wu

    almost 5 years ago #

    Also interested in stories you might have seen from around the web. @alexturnbull's red flag metrics article is one of the first that comes to mind. https://blog.kissmetrics.com/using-red-flag-metrics/

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