Hi everyone, I am working on the launch of a new product. And as a personal goal I am working on having one on one conversations with my first 100 users and to collect their feedback to build a awesome product. My question is most of the time when i ask people, they say that i have a great idea. But it could very well be that they are being polite. Can someone guide me how to interview users so that i can land on actionable insights. I know i should focus on retention or other metrics to get a feel of what my users actually think. i am more focused on how to structure a user interview FYI: I am in touch with most of my users through facebook or email. No face to face interviews are possible.
Based on this thread and my own experience. I have put together this knowledge map for other who want to learn about conducting user interviews. It has all the resources you need to study and my own insights. Here is the link http://knowledgemaps.org/map.php?m_id=169