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84% of businesses believe they “usually” or “always” provide excellent customer service, rating their customer service levels as an A or B. However, only 9% of consumers think that they “always” get excellent customer service.
This proves how different we see the same situations, the percentage discrepancy is huge.
Great article. I enjoyed reading it. Thanks for sharing.
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So many cool things mentioned, great work!
Thank you! The piece is really exciting
Thank you for the insightful piece!
A great piece! I'm glad I came across it.
Yes this is true
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