84% of businesses believe they “usually” or “always” provide excellent customer service, rating their customer service levels as an A or B. However, only 9% of consumers think that they “always” get excellent customer service.
This proves how different we see the same situations, the percentage discrepancy is huge.
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84% of businesses believe they “usually” or “always” provide excellent customer service, rating their customer service levels as an A or B. However, only 9% of consumers think that they “always” get excellent customer service.
This proves how different we see the same situations, the percentage discrepancy is huge.
Great article. I enjoyed reading it. Thanks for sharing.
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Yes this is true