I especially like the 'adding drama' and 'being creative' sections.

Thanks, @vinitagr ! Sure, coming soon.

No prob.

Automation in the world of client service can be challenging for many companies. What are some of the most effective automated systems being run at Klient Boost that allows the team to operate at a high level?

Thank you Chris for taking time to answer me :)

Thank you for your contribution Gigi, much appreciated.

Oh for sure. People love to chat and find the interface familiar to how they would interact with friends.

I was going to recommend the same place.
This is a good place to start.

The first things that come to mind is writing content that they REALLY care about.
As Chris was saying - "Trust and Security are important to banks".

So writing detailed articles about that, AND THEN, posting them on your company's LinkedIn's profile AND LinkedIn's publication, The Pulse (I think).

Also, post it in LinkedIn groups.
But make sure you're not entering there alone - because they're dead zones.

Meaning, people post in there and nothing happens unless you have a small group of people to give it an initial boost so it can start trending.
Though, that should be the protocol for ALL your social media posts.

But that's my take.

Go where they hang out on social media, and publish stuff there.
Find out what publications/blogs they read, and publish stuff there.

Go where they are and publish stuff there.

I noticed that too.
When I start to help others who are in the beginnings, and the beginner stuff is obvious to me, I feel better about my skillset and how far I've come.