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Alex Bitca @alexandrubitca

about me
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I currently work at Retently, a professional Net Promoter Score tracking service.
work experience
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location
Enter your location Chisinau, Chisinau, MD
Joined March, 18 2014

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15
15

How did Amazon build and keep such an impressive NPS

about 1 year ago
10
10

Detractors Will Ruin Your Business

over 1 year ago
13
13

The Reasons Behind Tesla’s High Customer Satisfaction

over 1 year ago
13
13

eNPS - Track and Grow your Employee Satisfaction

over 1 year ago
11
11

What’s a Good Net Promoter Score to Have?

over 1 year ago
11
11

Detractors: Offer a Solution Instead of Just Asking Why?

over 1 year ago
12
12

Choose the Best Channel for your Customer Satisfaction Survey

over 1 year ago
20
20

Critical Factors Affecting NPS Benchmarks

over 1 year ago
5
5

[Infographics] 7 Customer Service Hacks to Improve your Customer Satisfaction

over 1 year ago
6
6

5 Ways to Turn Detractors into Promoters

over 1 year ago
8
8

How Mention Hacked NPS to Boost Customer Satisfaction

over 1 year ago
10
10

[Ideas Inside] The 7 Deadly Sins of Customer Retention

over 1 year ago
7
7

When is the Right Time for Net Promoter Score?

over 1 year ago
22
22

What Do Companies With Low Net Promoter Score Have in Common?

over 1 year ago
24
24

[Ideas Inside] How does Typeform use NPS to Boost Customer Satisfaction and I...

almost 2 years ago
14
14

How to Turn Advocates Feedback into Reviews, Recommendations and Referrals

almost 2 years ago
9
9

[Slides] The Leading Reasons for Customer Churn in SaaS

almost 2 years ago
12
12

Using Net Promoter Score for Product Management

almost 2 years ago
12
12

Net Promoter Score as an Ultimate Growth Hacking Metric

almost 2 years ago
10
10

How to Make an Amazing First Impression on Every Customer

almost 2 years ago

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