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Thanks Kerrie! Your answer gave me a new perspective. :)
Sorry for a bit late answer, but sure, if you want a personal option. If you talking about the regular chatbot usage =>
For now chatbots a quite pathetic in their present form, they lack almost everything that customer support personnel have and wins only in permanent online status. The best way to utilize them is to use built-in patterns for some operations like order confirming, gathering feedback and similar simple operations, don't ever rely fully on automation in customer support. Still, I believe that the current speed of how virtual intelligence developing will bring chatbots empowered by it to another lvl of usefulness both for client and vendor side.
Great information about marketing automation. Thanks for sharing.
Hi Kerrie, Can you please elaborate a bit more on if there's a place for Chatbots in the near future?
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Thanks @ashwini_dave, chatbot really make our life easier:)
Nice article @anna_klimenko
and I would say Chatbots (https://acquire.io/chatbot/) along with Live chat actually increase Conversion rate.
Awesome piece! We do use CRM from the first year, and it helps us solve so many tasks that we can't even! Of course, the main of them is building good and trusted relations with customers.
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