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This is great, Rohit!
NPS is a loyalty metric. It helps you measure and manage loyalty and therefore leads you to plugging the customer churn. However, like any other change, this cultural shift from acquisition focus to retention focus may also face resistance within the company. GroHawk is one of the best tool available out there to calculate the NPS Score. moreover, GroHawk is giving free plans to the users.
Awesome reading, Oleg! Anything you can recommend regarding long-term retention?
Great..Just Keep it up.
This is a great point - high conversion rate means a lot of effort that is paying off.
After all, all teams and departments work for the good conversion.
Really love this point - try not to be blinded by shiny vanity metrics that, while large in number, are few in impact.
So easy to get carried away with tracking metrics that add nothing to your bottomline.
CLV(Customer Lifetime Value)is the most important metrics to measure in any growing company. It represents the total amount of money a customer is expected to spend in your business, which helps you to make decisions both in the short and long term.Here is the article which helps you out all the CLV formulas and all necessary guidelines about the CLV check this out:
Call centers are a real calamity in France, people are harassed and sometimes receive more than 5 calls a day, they become aggressives when they discover that they have gone all the way to the phone for a call center salesman.
Super excited to see this roll out—got lots of changes and optimizations to make myself to keep up!
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