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WebinarJam is NOT the best live webinar software. I switched to ZOOM.us after webinarjam kept on crashing and creating all kinds of errors on my live webinrs since they were using the google/youtube platform. Yes, WebinarJam has the best marketing, but not the best product.
So for live webinars go with Zoom, it is stable and none of my live webinars crash.
For automated webinars, I'm using Evergreenwebinar, it sort of works, but there are times when the video is not playing properly. I have not found a better one that also plays the webinar (almost) properly on mobile.
Top picks: #2, #16 and #64 :)
What's your top customer service article you read in 2017?
Agreed! I couldn't find any ecommerce-focused data on it, unfortunately, but it is a well-researched phenomenon in psychology. (I link to a few of the academic papers in the post.)
But in the future, I'd love to survey our customers and see if anyone has done this exact tactic and seen any results.
Interesting concept, I haven't heard of this! I can see conceptually how this would work, but it would be cool to see some case studies of the difference in returns before and after an ecom company lengthened their return window.
Thanks @crazyabrar! It took a looonnnggg time to put this article together but we're happy it's finally live. :)
Fantastic reading @johnathandane. Just have a glance of it and fall love in it. Great quotes of influencer complied by the author and insightful research done. Help lot to think the importance of customer feedback.
I'm testing getgobot.com
More feedback in few days (i hope..)
Amazing insights there.
I totally agree negative feedbacks should indeed be embraced. Knowing what doesn't work for our business is only going to make us stronger.
Your organization should proactively anticipate customer needs and delight customers from the get-go.
Thanks for sharing this informative piece, Kayleigh.
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