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Yeah, that's how it's done. Sadly most companies still don't even listen on social media when people mention them so they lose from the start.
Avoid negative reviews! How? https://instabug.com/blog/the-secret-weapon-to-80-less-negative-reviews-for-apps/
Looking forward to discussing this in more details.
Author of the research here, happy to answer any questions folks might have.
In my opinion, most important: "Don't be that kind of call center.
Keeping your team happy helps bypass many call center problems and will translate into a better experience for your customers."
I liked the article, thanks for sharing.
Great stuff here! Thanks for sharing it!
Self-serve, AI customer service has to be cutting their expenses big time.
Great insight here!
Great stuff here!
Indeed it's eye-opening.
The sales industry has gone through a dramatic transformation over the past decade. Advancements in digital and computing technologies have enabled informed buyers to exercise more control in the buyer-seller relationship. In addition, marketing and sales has moved more and more from a traditional outbound format to an inbound model. An industry that had been considered an intuitive art has been driven more and more toward technology, data and science, bringing significant efficiencies and automation. This kind of analytics has not only helped in managing the sales force but has brought in more predictability about customers’ behaviors in the sales process as well. These tools now enable an enterprise to develop its own structured sales process based on data and science — for more predictability and increased success.
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