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Thanks @crazyabrar! It took a looonnnggg time to put this article together but we're happy it's finally live. :)
I had been meaning to read that long article for so long, and finally have done it. Not sure how long it took for you to write it. Its so insightful for anyone who is marketing/ selling SAAS today. Really , thank you @gilles_de-clerck1 ! I do hope to come back to it again and try and use it as a guideline for some of the things that we may not be doing at this time.
The system is prospected to be fully augmented and overlaid on the road.
Customers will always remember their experience and, most important, they will share it with their circles.
Oh, word of mouth, the most powerful marketing channel. :)
I wish every business could solve their customer issues in minutes....this way, we would see 5 stars rating everwhere!
This is a great post! I remember when I worked in Corporate America they were big on customer service. Anything that was construed as a 'customer mistreat' was grounds for dismissal - they were not playing when it came to this.
You are right that customer service is the single most important component of success and growth. And working in the online world, it's so easy to lose focus on that. What with new tools to play with that will keep just about everything automated - it's no wonder.
And I agree with Tiffani Bova. Customers will always remember the experience they'll have with our brand much longer than they will our product.
Thanks for the great article and conversation!
Have a great rest of the week.
Absolutely, Ravi! The trend is irrefutable...
Thanks again for your kind words, Erik! :o)
Nice example, Erik. Security, assurance and trust go a long way — it's no different with pricing. Much cheaper prices can lead to alarm bells in the customer's mind, for sure...
#BOOM! All the way, Erik... As long as the products are of a high level already, anyway! **Everything** contributes to great CX.
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