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You track mentions of your brand on social media and respond within a few minutes each time. Whether someone poses a question, files a complaint, or shouts out a feature they like so much that they tell you about it right there on Twitter, you're always sure to connect with your customers. That's awesome—but it's only a tiny piece of the social listening puzzle.

  • VR

    Vanessa Rose

    8 months ago #

    Social listening must be taken advantage of. It's important for brands to be aware of every feedback, comment or mention of them on social media and to take appropriate action immediately.
    Leadmi.io allows businesses to manage Leads interacting with your brand or product on your social channels, Identify social activity & nurture them, Automate profile discovery and activity gathering and Leverage rule based lead scoring to qualify them.
    You may read more about it here https://blog.leadmi.io/social-listening/social-media-strategy-16-social-listening-strategies-for-your-business/

  • NM

    Navin Mirania

    11 months ago #

    Social listening is one of the top strategies in the marketing world today. By performing social listening, you can create the kind of content your followers actually want, come up with new ideas based on industry trends, improve your customer experience by interacting directly with customers, and continuously shift your customer strategy to fit the current need.

  • PA

    Phill Agnew

    11 months ago #

    Great share Aleh, which tools would you recommend?

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