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Live chat for business is right on the cusp of skyrocketing — it’s seen early adopters succeed and changes in social behavior are hurtling it towards have-or-die status.

But there is still time to get on board before a huge wave of consumers demand live chat for business from everyone. And getting on board now will benefit you many times over in the long run. But don’t take our word for it—look at the data and you’ll understand that 2019 is the time for adopting live chat before it’s too late.

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    Gigi Rodgers

    6 months ago #

    I don't even need to read this to know it's true and get behind it.
    I was dealing with a live chat person last night. I love live chat, but if you're going to do it - man, do it right.
    That's now how I rate customer service - if your live chat up to par or even if you HAVE live chat and you're a multimillion dollar company.

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    Paige Gerber

    6 months ago #

    Thanks for sharing this! Definitely time for marketers to consider implementing live chat if they haven't already. It serves the need for instant gratification but also contributes to an overall better experience. It's a personalized interaction that allows people to easily find what they're looking for.

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