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In the growing phase of conversational dilemma, understanding and acknowledging the fact that ‘customer engagement’ is replacing marketing and ‘engaging conversations’ are becoming the biggest assets for sales, businesses are finding it hard to decode customer engagement strategies that work for them.

We are in an age of empathy, engagement, and meaningful interactions. It wouldn’t be an exaggeration to say that “good customer engagement is the building block of your business”. And on the contrary, “bad customer engagement is possibly killing your business!”

We most certainly know that companies like Uber, Google, Amazon and Airbnb have been acing customer engagement for quite some time. Have you ever wondered why customers love them, how different their customer engagement strategy is, or even, what’s their story?

If you’re struggling to scale your customer engagement plan, it’s high time you take a step back and truly deep delve into what the big brands have been doing. Be inspired by their story and learn from their mistakes. We’ve curated our learnings from some of our favorite brands like Uber, Google, and other tech giants on customer engagement.

Read along and tell us what you think. :)

  • CW

    Chris Woodcock

    over 1 year ago #

    This is pretty cool. It shows that even if you are a company like Google, if you don't have the customer at the center of your business strategy, you'll die a slow painful death. Thanks for the share.

  • YG

    Yaagneshwaran Ganesh

    over 1 year ago #

    The thing about great customer experience is - it is never about doing something out of the world occasionally but about being consistently above average. Great share!

  • SM

    Steve Miller

    over 1 year ago #

    I think that in North America, we do a really good job of trying to create a great customer experience, and if you get into the Asian part of the world they do a phenomenal job of what I would call really delivering an exceptionally high level of interaction – one on one, especially in the hospitality industry. It's important to understand the audience especially when you are serving across geographies.

  • BT

    bonnjin tich

    over 1 year ago #

    They are so loved because they are pioneer in their corresponding business and have great access to the consumers. Moreover, they are well-invested and well-thought. I agree that they understand their customers needs which made them more engaging and useful.

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