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What should you require from a customer support tool?

Bearing in mind the number of various customer support tools available on the market, it should come as no surprise that one can feel a bit lost when it comes to making the final decision about purchasing them.

Thankfully, there is one characteristic that can serve as a pretty good indicator of the quality of a tool. A well-chosen customer support tool should streamline your workflow. We could leave you with this criterion alone, but there is so much more to say.

Firstly we will look at how a customer support tool is built and what its role in your daily work is, and then we will talk about some important factors that you can put on your list of requirements when choosing a customer support tool.