What does customer service mean to you?
- Listening and staying personal
- Being proactive and open
- Customer retention becomes the new customer acquisition.
Those are just some of the points made by 20+ industry experts whom we asked this question.
Here is more on how Customer Service leaders perceive the notion of 'outstanding customer service': https://helpcrunch.com/blog/customer-service-2019/
What do you think? What does customer service mean to you and your company?