Conversations with prospects and customers are the best way to understand their pain points -- but what's the point if no one in your organization knows abt it?
Most information is lost once the Zoom call ends.
But Yaag - isn't this where conversation intelligence helps? Yes and no.
Yes -- there is a lot discussed about conversation intelligence - but it's not all just about call analytics and sales coaching.
No -- what's conversation intelligence beyond the hype? Where does it really help? Who can use it?
I love the way Aditya Kothadiya has put things together in terms of what Conversation Intelligence means to someone in: (a) Founding stage
(b) Ramping up their sales and marketing
(c) Growth stage and
It's a must read post...