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A recent survey revealed that customers now value personalization more than speed when it comes to customer service—59% voted for personalization, while 53% voted for speed.

Whether your business is in the physical or the digital world, personalized customer service is about tailoring the experience to the needs of the individual customer and reducing the effort on their side.

Learn 6 steps you can take to get started with creating an effective personalized customer service.

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    Dhruv Mehta

    10 months ago #

    Detailed insights on "personalization" in order to increase loyalty & to skyrocket sales. @joshabrown00

    Especially, companies can use live chat technology in order to address real-time issues with great customization.