All the examples, teardowns, and lessons we’re reading about couldn’t help us figure out the ‘big’ questions of Chargebee’s onboarding flow.
It might have been a little unfair of us to expect them to, though.
The answers to questions like how long an onboarding flow should be, what design approach to take, which parts of it to make mandatory, and where to draw the line between user onboarding and customer success should come from our customers alone.
Does this mean we haven’t learned anything from these amazing onboarding flows?
Examples of great user onboarding are case studies of how to get the small, delightful things right. Here are the biggest lessons we’ve learned about the smallest details.
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