Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
However, if you offer all your agents proper onboarding, support, and constant training, you can build a successful sales team in no time. In fact, a strategic and consistent onboarding process can provide your company with higher rates of employee engagement, performance, and retention.
Why are onboarding and training so valuable?