A hands-on troubleshooting guide for customer success managers. The idea behind our guide is simple. When you buy a new device, you can often find a troubleshooting guide at the end of the handbook that comes with it. A sort of list of common errors linked to possible causes and solutions. We thought of doing the same by firstly collecting the most common issues that customer success experts experience on a daily basis. For this purpose, we carried out a sector research in which we contacted several customer success managers to find out what challenges they face in their daily routine. Secondly, we contacted some of the top influencers who represent our panel of experts. We interviewed them to collect their best practices and advice for each specific issue. This way, we created an incredibly useful, hands-on guide to customer success!