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In this customer-centric era, delivering exceptional customer service is crucially important for the long-term growth of your company. No matter how great your customer service, there is always room for improvement by learning from industry experts.

There is no better way of doing this than investing your time and money in reading books, giving you access to a whole world of expert knowledge right at your fingertips.

Customer service is a complex topic, constantly in flux. A host of illustrious authors have penned books we believe will help you keep a handle on providing the best possible customer service experience.

Here are the top 5 customer service books to read if you want to improve your customer experience.

  1. Hug Your Haters: How to Embrace Complaints and Keep Your Customers
  2. Delivering Happiness: A Path to Profits, Passion, and Purpose
  3. Managing the Customer Experience: Turning customers into advocates
  4. Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
  5. Customer Service: New Rules for a Social Media World

For further details on pricing, authors and release dates, see below.