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A follow up to our 5 key strategies on retaining your users and customers.

Any good business strategy requires a clear overview of the big picture. And for something as complicated as “user retention”, it’s extra important not to lose sight of the large overview while you move the small needles.

That’s why we’ve taken this large, hulking (and frustrating) subject and broken it into multiple parts, made of:

Product Development
Social Engagement
Customer Support
Customer Success
(Smart) Marketing

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