Good article. As per my experience, how an organisation/department reviews NPS information and takes corrective action is equally important which sets the tone for next NPS. For instance, for a detractor or even a passive respondent addressing & resolving their pain points should be critical. Otherwise, next NPS will likely to yield poor results. Additionally, benchmarking with respect to competitors can help understand a good NPS score.

Thank you! It's really interesting and informative article.

Great read, thanks for sharing! NPS is definitely a company-wide measurement and not a specific department. Whether it's a support ticket, an ad, customer onboarding, or a product-related experience they all impact NPS. I love measuring NPS using a follow-up question, "what one thing would make you rate us higher". Especially for detractors. This will give you actionable insights as well. Again, thanks for sharing.

Hey buddy, I must say you have written a great article. Thanks for sharing it. The way you have described everything is phenomenal.

Nice article anna!

Hey Anna! Nice one as always :) Love the NPS calculator!

Thanks 😊 Very Nice👍🏻

Another useful piece for B2B SaaS companies from Anna. Thank you for your work!

Very good write-up. I certainly love your website. Thanks!

Very good write-up. I certainly love your website. Thanks!

Love these tips! I think I’m on the right track!