Setting the stage: Forrester research published that the global SaaS industry would reach an expected total of $75B in 2014.
To follow-on, Bjoern Lasse Herrman projected an additional 20% growth through 2020 at The Small Business Web Summit. And as we know, Customer Success is the lifeblood of a strong SaaS business.
We partnered with Customer Success platform Mindtouch, Inc. to publish this guest blog post on 'The Key Components of a Powerful Customer Success Strategy'.
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