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In this post, Alex McClafferty defines the term customer success, showcases three hyper-growth startups who are leading the way in customer success, and explains how you can apply these principles to your business.

  • LN

    Liquid Newsroom

    about 5 years ago #

    Short version: Post-sales "To get a customer to stay longer and pay more, you have to do something that’s going to help them feel like they’re being successful."