Chatbots are slowly becoming the norm because most people actually prefer to send a message than speak on the phone. Additionally, Salesforce reports, 9 out of 10 consumers will use a chabot instead of a form if it’s available.
So, it’s no wonder that 80% of enterprises will deploy chatbots in 2020. Many experts also think that chatbots are crucial for a great user experience.
For modern brands the question is not if utilizing chatbots and AI is a good idea but which chatbot software to choose.
The following post goes into more detail on the best chatbots to use according to the reviews.