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Chatbots are slowly becoming the norm because most people actually prefer to send a message than speak on the phone. Additionally, Salesforce reports, 9 out of 10 consumers will use a chabot instead of a form if it’s available.

So, it’s no wonder that 80% of enterprises will deploy chatbots in 2020. Many experts also think that chatbots are crucial for a great user experience.

For modern brands the question is not if utilizing chatbots and AI is a good idea but which chatbot software to choose.

The following post goes into more detail on the best chatbots to use according to the reviews.