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Have you ever had one of those experiences as a customer where you walk away swearing to never return? Where nothing about how you were treated or what you were provided seemed anywhere near acceptable?

That's what it feels like when you're a detractor.

Did you know that your detractors are at least twice as likely to talk about their negative experiences than promoters are to talk about their positive experiences?

You never know when that one bad customer experience can blow up in your face, or spread to 1000's by getting featured on LinkedIn, like my experience did (above).

This is what you need to know ...

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