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When a piece of information is presented to your brain, it is trying to make sense of it in the quickest and easiest way possible. The way it does this is that it applies previously learned principles and comparable experiences. But by so doing, what you end up with has an inherent bias AND is often much more complex to test than the principles themselves that your brain is basing the solution off of. By first recognizing and walking back through our thought process, we can make testing simpler and quicker. This article discusses the concepts of how your brain processes information, differences in principles vs. solutions, and thought processes you can employ to identify principles.

  • RF

    Ryan Farley

    over 1 year ago #

    'The concept is that a “why?” question is a backtracking type of question, and by asking yourself that 5 consecutive times makes you walk through your logic and naturally brings the discussion to concepts and not specifics. “Why” brings the discussion upwards in terms of granularity.'

    Totally agree. I find that the 5 (or however many) whys to be a highly effective and simple, yet underutilized tool for gaining insights.

    • AA

      Anuj Adhiya

      over 1 year ago #

      The 5 Why's is my favorite tool for uncovering the root cause of issues.
      I cannot count the number of times that by the time I've hit the 3rd why the answer is something like "because that's how we've always done it or "that's just the way it was made".
      And then the room goes silent while light bulbs go off. It's a beautiful thing.

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