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Salesforce is the OG SaaS company. With an 18.1% CRM market share, it dominates the space, way ahead of massive companies like Microsoft, Oracle, and SAP. Its growing revenue, set at $8.39 billion in 2017, has allowed it to hoover up other companies such as Heroku (2010), RelateIQ (2014), Demandware...

  • PC

    Patrick Campbell

    about 1 year ago #

    Hey Everyone - author of the research. Happy to answer any questions today. :)

    • PZ

      peter zotto

      about 1 year ago #

      Sidekick here, I’m equally happy to answer questions or provide witty commentary.

      • PC

        Patrick Campbell

        about 1 year ago #

        Hahaha. We should get you to dress up like Robin. I'll just be in normal clothes. You just randomly in Robin garb.

  • ED

    Edward Dennis

    about 1 year ago #

    "This is worse than a CVS receipt". LOLLLLLL

  • SR

    Stéphane Recouvreur

    about 1 year ago #

    Why do people buy Salesforce? It’s clunky, expensive to run and not even that good. Are they falling for the “IBM strategy” - no one got fired for using Salesforce? I can’t find a single company that I worked at that managed to get it working... and the review of the landing page is on point: get a salesperson on the phone / meeting is their sole strategy. Salesforce is just an army of pushy salespeople.

    • PC

      Patrick Campbell

      about 1 year ago #

      Definitely appears to be working (at least for now). :)

      I think there's definitely larger companies who are all good with the friction, but the base of folks aren't necessarily going to move to SFDC when they get bigger in the future. We'll see though.

      • SR

        Stéphane Recouvreur

        about 1 year ago #

        I'll tell you why it works (at least from what I've seen) - 1) Salesforce's salespeople 1) overpromise a lot 2) play the "everybody's doing it" card and 3) don't mention hidden costs like dev time. Since all their contracts are a year long minimum, businesses actually put efforts into making it work.

        But a year later, when the contract is up, it's simply too costly to rebuild everything from scratch with a different system. So companies just reluctantly commit for another year. Inertia is king.

        That being said, when I get asked what is a good CRM alternative for the big boys, I keep scratching my head...

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