Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.
At the same time, NewVoiceMedia’s study shows that 42% of consumers switch brands because they are put off by rude or unhelpful staff. Do not let such oversights to ruin your company’s reputation. Read on and improve your customer service team with the right phone etiquette.