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Nearly every company has a success team, but how many measure how their teams contribute — not just drain — revenue? Segment's head of customer success gives a deep dive into the analyses he's running to measure the overall costs, performance, and ROI associated with the support team. Some questions he explores include: - Does our support team have a positive impact on activation or revenue? - How much does our support team cost? - How can we better prioritize new product requests? - How quickly should we scale our success team?

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