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Did you know 80 percent of companies believe they offer superior customer satisfaction, but only 8 percent of customers would rate the customer service they receive as superior?

Most companies aren’t providing the level of customer satisfaction their clients want. Even worse, most aren’t aware of it!

So, how do you know you’re offering the type of service your customers expect?

The first step is to determine what metrics matter and how you’re going to accurately track them.

Brush up on the types of customer satisfaction metrics and learn how your business can improve your customer service, build relationships, and decrease churn rate.

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