The ability to gather and act on Big Data has changed our world. For companies, this influx of information is an opportunity to understand both consumers and employees on an unprecedented level.
But there's a big difference between collecting disparate data points and turning those into insights that lead to impactful initiatives.
Data should be used to observe, understand, and accentuate the human experience, not replace it. Metrics, analytics, and KPIs are only valuable when they are applied back to the brand experience in practical, noticeable ways.