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Summary of YC partner and Wufoo founder Kevin Hale's talk at Stanford. He gives great advice on user experience and customer support!
I think, there is no magic formula to start a startup, it's always depending on the nature of the product/industry, but in most case, every startuper should starts by developing the MVP and get up of office to meet clients.
Yes, I agree that starting with an MVP and actually talking to (potential) users and getting honest feedback are key!
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